Shipping policy
Shipping Policy
Thank you for shopping with FLIRABBIT.
This Shipping Policy explains how and when your order will be delivered.
1. Where We Ship
FLIRABBIT currently ships to the following regions:
-
United States
If you are unsure whether we ship to your location, please contact us before ordering:
support@flirabbit.com
2. Order Processing Time
Orders are processed within 2–3 business days after payment is confirmed.
Processing time does not include weekends or public holidays.
During peak seasons (such as Black Friday and Christmas), processing times may be slightly longer.
3. Shipping Locations & Methods
Depending on product availability and inventory location, your order may ship from one of the following fulfillment centers:
-
China Warehouse
Used for certain hardware items or when U.S. inventory is temporarily unavailable.
-
U.S. Domestic Warehouse
Used when inventory is available within the United States.
-
Amazon Multi-Channel Fulfillment (MCF), USA
Fast and reliable domestic fulfillment for selected SKUs.
Our system automatically selects the fulfillment location that provides the fastest available delivery.
4. Estimated Delivery Time
Delivery time depends on the warehouse from which the order is shipped.
-
From U.S. Domestic Warehouse / Amazon MCF
Estimated delivery time: 3–7 business days -
From China Warehouse
Estimated delivery time: 8–15 business days
Delivery times may vary due to customs processing or regional logistics conditions.
Please note that these delivery times are estimates and may vary due to carrier delays, customs inspections, or peak season shipping volumes.
5. Shipping Fees
Shipping fees may vary depending on:
-
destination country
-
package weight
-
shipping method
All orders qualify for free shipping, and any applicable shipping charges will be clearly displayed at checkout.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking updates to appear, especially for international shipments from China.
If your tracking shows no movement after 7 days, please contact our support team.
7. Customs Duties & Import Taxes
For international shipments:
-
Customs duties, VAT, or import charges may be applied by your local customs office.
-
These fees are the responsibility of the customer.
-
FLIRABBIT cannot control or pre-calculate these charges.
8. Delayed, Lost, or Stuck Packages
Shipping delays may occur due to:
-
customs inspections
-
weather conditions
-
peak season shipping volumes
-
carrier issues
If your package appears lost or has no tracking updates for more than 15 days, please contact us.
We will assist you in locating the shipment or resolving the issue.
9. Incorrect Address Disclaimer
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned due to:
-
incorrect or incomplete address
-
refusal of delivery
-
unclaimed package
we may deduct the actual shipping cost from the refund or request additional payment for reshipping.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
We respond within 24 hours on business days.